Customer Feedback

Required fields marked with " * ".

1. Did the quality of the paint refinish meet your expectations?
Yes   No
Please explain:

2. Did the quality of the body repairs meet your expectations?
Yes   No
Please explain:

3. Were you treated in a freindly, professional and helpful manner?
10   9   8   7   6   5   4   3   2   1
(10 - Excellent; 1 - Poor)
Please explain:

4. Would you recommend this repair facility to your friends and family?
Yes   No
Please explain:

5. Did the time it took to complete the repairs match your expectations?
Yes   No
Please explain:

6. How did you learn about this repair facility? (check all that apply)
Repeat Customer
Insurance Claims Office
Insurance Agent
Family/Friend
Website
Shop Location/Signage
Yellow Pages
Print Ad
Radio/TV Ad
Billboard
Company Brochure
Other:

7. Compliments/Questions/Suggestions for improvement or comments about our employees:

8. Would you recommend the insurance company that paid for the repair?
Yes   No
Please explain:

9. If you have an insurance agent, would you recommend him/her?
Yes   No
Please explain:

This repair facility is committed to quality

Our goal is to earn your trust as a future referral source when your friends and family need collision repair services.

Most business is gained through repeat customers and referrals so your impressions are the key to their future. The goal is to ensure that your expectations are exceeded. Please explain your answers to the questions in the form.

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